Frequently asked questions
Wi-Fire provides Software as a Service that does much more than just drive feet to your business; our solutions deliver measurable ROI in sales, consumer engagement and customer profiling. Furthermore, Wi-Fire gives you control over your Wi-Fi offering to your consumers.
The Wi-Fire Dashboard is a web based portal to manage your Wi-Fi hotspots. Use Wi-Fire services to:
- Control your Wi-Fi services
- Analyse your user profiles and service performance
- Engage directly with your users on their mobile devices
- Convert users to customers
No, Wi-Fire does not provide a free trial service; however, we do provide pilots to demonstrate the value of Wi-Fire to your business on a limited term and footprint basis.
Yes; Wi-Fire does provide you with an opportunity to demonstrate the value of Wi-Fire to your business on a limited term and footprint basis. Typically, pilots will run for 3-6 months over a selected number of business locations. KPIs will be agreed with you and the Wi-Fire team will effectively deliver these outcomes.
Wi-Fire is dedicated to proving the value to your business before rolling out a network to all of your business locations. Rolling out a Wi-Fi network can be costly and the Wi-Fire pilot aims to ensure that a return on investment is proven to you and your business. Wi-Fire pilots afford you the following benefits:
- Low cost deployment
- Low operational impact
- Strict KPI measurement
- Zero obligation to continue with product and service when the trial period is over
Yes; however, only if your hardware is compatible. Please contact us for further information.
If required, Wi-Fire can provide your business with multiple SSID’s for different purposes. The network can be provisioned to allow public and private users with different access options. This allows you to use the network for business applications and Wi-Fi provisioning.
Wi-Fire takes security very seriously and has taken a number of measures to ensure the safety of your network and your consumer’s experience. All in-store hardware is installed with firewalls and all network traffic passes through another firewall before internet breakout. Our state of the art technology is also able to detect rogue Access Points and will block them, ensuring your consumers protection from malicious entities. Furthermore, all traffic is passed through a secure connection before internet breakout and data is stored on non-public servers.
Yes; our Wi-Fire solution requires a working, active Internet connection.
Wi-Fire hardware creates Wi-Fi hotspots in your business location that allows consumers to connect to the internet and data service. Our hardware provides you with total location coverage ensuring that your entire store floor and some of your surroundings are provided for. Dead spots are not a concern as our flexible AP placement is tailored to provide total coverage. Furthermore, our hardware is guaranteed and should an issue arise, will be repaired or swopped out on the same day.
No; Wi-Fire is a software provider, and therefore we do not supply hardware directly. If you would like to be redirected to your nearest Wi-Fi providers to discuss connectivity and hardware options, then please contact email@example.com.
Wi-Fire only uses hardware manufactured by experienced and reputable partners.
No; we will deploy the services via the dashboard.
Yes; we encourage you to keep your Wi-Fi network separate from your business location’s network. The reasons are as follows:
- Zero security risk to business network and databases
- Zero bandwidth risks to business processes
- Zero operational impact on business systems
If you have not received your user name, password or license key for your Wi-Fire Dashboard, or are having problems logging in, then please email firstname.lastname@example.org
These can be found on your Wi-Fire Dashboard.
Wi-Fire provides national coverage using a variety of connectivity options from satellite to ADSL etc.
No; however, it is only possible to display 2 at a time.
Yes; Wi-Fire prides itself on being able to deliver effective Wi-Fi solutions to its clients, regardless of the industry. However, we do require specific technical requirements that will need to be discussed with our systems architect.
Wi-Fire has developed services that cater to almost every industry requirement and has been deployed into the following industries:
- Furniture Retail
- CEG Retail
- General retail
- Bars/ Taverns/ Pubs
- Medium and small scale events
Yes; it is possible to see how many users have viewed and clicked on your marketing content. Also, you are able to view how many of your users click on this content by day of week, how many of your users click on this content by gender, by age group etc.
Wi-Fire makes use of an enterprise grade firewall content filtering solution allowing the use of categories defined to be easily manageable and patterned to industry standards.
All sites inherit the default out of the box filtering; however, if specific filtering needs are required, these can be tailored accordingly.
When a website contains elements of the filtered categories, the web pages on the site are separately categorised.
No; Wi-Fire partners with different ISPs that will provide and deploy the necessary hardware on site.
Yes; the links to all your social media accounts can be displayed on the landing page.
Yes; Wi-Fire has been developed to provide your business with an in-store ecosystem that can integrate with other technologies. The purpose of such integrations is to:
- Optimize your customers in-store experience by providing them with facilities to manage their accounts, make PTPs and payment
- Expand on your current mobile APP offering to include localised content displays and service provision whenever your consumers are in store
- Directly market in-store specials and promotions to your consumers by means of push notifications
Yes; end users can opt out of marketing as is required by law.
The minimum contract length is 12 months. After your 12 month contract period expires, the contract then becomes a month to month rolling contract with 30 days’ notice period.
Elite customers can downgrade from within the settings area of the Wi-Fire Dashboard, but only after the initial contract term is completed.
Users can upgrade from within the the settings area of the Wi-Fire Dashboard.
Please contact email@example.com
Please contact firstname.lastname@example.org